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Returns Policy

Vision Lighting is committed to providing high-quality lighting products with a high-quality service. We hope that you don't need to return anything and that you are highly satisfied with your product purchase.

However, where a return is necessary; Our returns policy lasts 14 days from the date the goods were sent. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned. Bespoke goods such as Nanolight and Signtrim cannot be returned.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an original VAT invoice or proof of purchase.

Please do not send your purchase back to the manufacturer.

For cancellations please e-mail as soon as possible to ensure that your order is not processed and that you receive a full refund. If your order is cancelled after dispatch, please follow the returns policy. Your refund would be less the cost of delivery as the service is non-recoverable.

1. We will accept the return of goods from you only:
1.1 by prior arrangement (confirmed in writing);
1.2 on payment of an agreed handling charge (unless the goods were defective when delivered);
1.3 where the goods are as fit for sale on their return as they were on delivery;
1.4 when you contact us and request a Goods Returns Number (GRN) and quote this when returning the goods to us; and
1.5 when you return the goods within 14 days of being allocated the GRN.

2. There are certain situations where only partial refunds are granted: (if applicable)
2.1 Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
2.2 Any item that is returned more than 14 days after being allocated the GRN
2.3 Any order that was placed for delivery, the delivery service cost is subtracted from the refund amount.

3. Refunds (if applicable)
3.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3.2 If you are approved, then your refund will be processed within 14 days of being received, and a credit will automatically be applied to your credit card or original method of payment.
3.3 Once a refund is processed it can take 5 - 10 working days to clear into your account depending on your banks processing times.

4. Late or missing refunds (if applicable)
4.1 If you haven’t received a refund yet, first check your bank account again.
4.2 Then contact your credit card company, it may take some time before your refund is officially posted.
4.3 Next contact your bank. There is often some processing time before a refund is posted.
4.4 If you’ve done all of this and you still have not received your refund yet, please contact us at

5. Sale items (if applicable)
5.1 Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

6. Exchanges (if applicable)
6.1 We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to Vision Lighting, Unit 1 Wortley Moor Lane, Leeds, LDS, LS12 4JD, United Kingdom.

7. Gifts
7.1 If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
7.2 If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

8. Shipping
8.1 To return your product, you should mail your product to Vision Lighting, Unit 1 Wortley Moor Lane, Leeds, LDS, LS12 4JD, United Kingdom.
8.2 You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8.3 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
8.4 If you are shipping an item over £75, you should consider using a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Find Us

Vision Lighting Ltd,
Unit 1 Wortley Moor Lane,
West Yorkshire,
LS12 4JD

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